OTA connections
Inventory, rates and bookings for every OTA, on one screen.
Dawnlight connects to Booking.com, Airbnb, Expedia, Agoda, Trip.com, Rakuten Travel, Jalan and Ikyu / Yahoo! Travel. Inventory and rates go out from Dawnlight to each OTA, and the bookings they take come back into Dawnlight. How much each connection covers differs by OTA — the table below shows it.
PDF, two pages. No sign-up needed.
Sell one room, and the other OTAs count one fewer automatically.
You change day-to-day inventory and rates in Dawnlight, and the change goes to every connected OTA. The settings that stay in each OTA's own admin screen are listed further down this page.
- 01
A booking arrives on Booking.com
It is pulled into Dawnlight and appears in your booking list.
- 02
Dawnlight counts one room fewer
The rooms left for that room type update on their own.
- 03
The other OTAs follow
Airbnb, Rakuten Travel and every other connected OTA receive the new count.
OTAs connect at three levels.
Full connection
Booking.com, Airbnb, Expedia
Inventory, rates and bookings, plus booking changes and cancellations, length-of-stay rules and guest messages — all handled in Dawnlight.
Standard connection
Agoda, Trip.com
Inventory, rates and bookings are managed in Dawnlight. Guest messages stay in each OTA's admin screen. Trip.com booking changes do not come across, so you check the notice and make the same change in Dawnlight.
Japanese OTA connection
Rakuten Travel, Jalan, Ikyu / Yahoo! Travel
Inventory, rates, new bookings and changes or cancellations made by the guest reach Dawnlight automatically. Changes you make yourself in the OTA's admin screen do not, so you make the same change in Dawnlight. Plans, minimum and maximum stay and child rates are set in each OTA's admin screen.
What each OTA connection covers
- Synced automatically with Dawnlight
- Partly (see the notes)
- Done in the OTA's own admin screen
| OTA | Inventory | Rates | Bookings | Changes & cancellations | Messages |
|---|---|---|---|---|---|
| Booking.com | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Synced automatically with Dawnlight |
| Airbnb | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Synced automatically with Dawnlight |
| Expedia | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Synced automatically with Dawnlight |
| Agoda | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Done in the OTA's own admin screen |
| Trip.com | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Partly (see the notes) | Done in the OTA's own admin screen |
| Rakuten Travel | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Partly (see the notes) | Done in the OTA's own admin screen |
| Jalan | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Partly (see the notes) | Done in the OTA's own admin screen |
| Ikyu / Yahoo! Travel | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Synced automatically with Dawnlight | Partly (see the notes) | Done in the OTA's own admin screen |
- Trip.com: new bookings and cancellations come across automatically. Booking changes do not, so you check the notice and make the same change in Dawnlight.
- Rakuten Travel, Jalan and Ikyu / Yahoo! Travel: changes and cancellations the guest makes on the OTA come across automatically. If you change or cancel a booking in the OTA's admin screen, make the same change in Dawnlight.
- Plan settings, promotions, child rates, property photos and descriptions may need to be set in each OTA's own admin screen.
What you do in Dawnlight, and what stays in each OTA
In Dawnlight
- Inventory and rate changes for every connected OTA
- Checking bookings and assigning rooms
- Guest messages on Booking.com, Airbnb and Expedia
- Property details and photos on Booking.com and Airbnb (most fields)
In each OTA's admin screen
- Creating plans and extending sales periods on Japanese OTAs
- Minimum and maximum stay and child rates on Japanese OTAs
- Property photos and descriptions on Expedia, Agoda, Trip.com and Japanese OTAs
- Guest messages on Agoda, Trip.com and Japanese OTAs
- Checking Trip.com booking changes
Questions
Do you support Rakuten Travel and Jalan?
Yes. Inventory, rates and new bookings sync automatically. Plans, minimum and maximum stay and child rates are set in the Rakuten Travel and Jalan admin screens.
Can I keep my current OTA accounts?
Yes. We connect the accounts you already have to Dawnlight.
What happens to bookings made before the connection?
Booking.com, Airbnb and Expedia can bring in all upcoming bookings when they are connected. Bookings on the other OTAs are moved into Dawnlight together with you during onboarding.
What if I change a booking in a Japanese OTA's admin screen?
Changes and cancellations you make in the Rakuten Travel, Jalan or Ikyu / Yahoo! Travel admin screen do not reach Dawnlight, so make the same change in Dawnlight. Changes and cancellations the guest makes on the OTA come across automatically.
Where are Airbnb prices set?
In Dawnlight. Airbnb Smart Pricing cannot be used on a listing connected to Dawnlight. Dates you block by hand in the Airbnb calendar do not come back to Dawnlight either, so block dates in Dawnlight.
How quickly do changes reach the Japanese OTAs?
Inventory and rates normally reach Rakuten Travel, Jalan and Ikyu / Yahoo! Travel in about 50 seconds. Some rate set-ups and plan extensions can take up to six hours; in that case you can push the update by hand straight away.
Is there anything to watch for with Jalan?
Jalan requires a new password roughly every 180 days. When you change it, enter the new one in Dawnlight's connection settings too. Otherwise the connection stops and the same room can be booked twice.
Take the full OTA chart with you as a PDF.
Eight items for each OTA and the notes that go with them, on two pages. If you would rather see the real screens, book a free 30-minute demo.
PDF, two pages. No sign-up needed.